Gray Matters’ professionals are often called upon to provide advice and counsel on a number of issues for our clients. Over the years, the firm has developed methodologies for delivering on three key areas of need:

  • Business Development Operations Consulting
  • Rx Skills Linkage To Internal Client Development Processes
  • Internal Rx Related Training Development Consulting


Business Development Operations Consulting

Our team is often called upon to help services firms optimize their current business development operations.  All too often, these organizations have gaps that need attention, and our seasoned team of practitioners/consultants can quickly move a firm from weakness to resolution.


Areas Gray Matters is called upon to support include:

  • Business development model design
  • Compensation alignment
  • Role and responsibility clarity
  • Internal system and process definition
  • Pursuit and / or account planning


Rx Skills/Behavior Linkage To Internal Client Development Processes

Once skills have been exposed, linking these new behaviors to the internal business development process of the organization is critical.  Without these linkages, newly learned behaviors go unsupported, and eventually begin to atrophy. Gray Matters works closely with our clients to ensure these linkages are in place.


Areas of focus often include:

  • Competency models and performance planning
  • Alignment of compensation and reward systems
  • Executive and management level support systems
  • Internal tracking systems – CRM, contact,management
  • Recognition & behaviors reinforcement
  • Ongoing skill development
  • Executive and management level support systems
  • Accountability & metrics


Internal Rx Related Training Development Consulting

Many of our larger clients already have a significant amount of content and internal training material. The problem becomes integrating these disparate programs into an effective and integrated relationship development curriculum.

Gray Matters has a practiced eye for what it takes to bring these pieces together and make them work seamlessly.  We work with your L&D operation to pull together appropriate content and learnings, while ensuring the training experience is highly impactful and measureable.

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222 Merchandise Mart Plaza
Suite 1750
Chicago, IL 60654


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