Cracking the Code

Our deep experience working with service professionals provides Gray Matters with a unique perspective on how best to accomplish the mission of “activating” consultants, subject matter experts, and billable professionals!

We’ve “cracked the code” when it comes to connecting with this constituency, ensuring the skills/behaviors are internalized and sustainable for the long term.

It takes a holistic approach, one that is attentive to the many variables that influence behavior.

Several key factors include:

  • Keep it simple
  • Make it relevant
  • Break down fear factor
  • Align incentives
  • Put process around the basics
  • Drive accountability
  • Provide support

Trust us, there a many more moving parts, but these are just a few of the critical success factors behind Rx.

Contact Us

222 Merchandise Mart Plaza
Suite 1750
Chicago, IL 60654


Send Us a Message


Enter the above text in the box below


  • ico_united
  • ico_cdw
  • deloitte
  • ico_forsyth
  • ico_sidly